Terms and Conditions

Appointments are booked through our online scheduling system. A non-refundable deposit is required to secure every date and is deducted from the final balance on the day.

The remaining balance is payable at the end of your appointment. Please make sure the service you select matches the work you need, as timings are reserved specifically for you.

Standard appointments are available Tuesday to Saturday, 10am–6.30pm. Slots before 10am or from 6.30pm incur an additional £20 out-of-hours charge. New slots are released on the 15th of each month for the month ahead.

Emergency, squeeze-in and same-day appointments are arranged directly by the provider. Appointments from 22 December to 1 January and all bank holidays are premium appointments with an additional £20 charge, including for regular clients.

Please arrive at your appointment time, no earlier than 5 minutes before. There is a 10-minute grace period. After 10 minutes a £10 late fee applies, and after 20 minutes the appointment will be cancelled.

All bookings require a non-refundable £20 deposit, deducted from your total. The remaining balance is paid on the day by cash, online transfer or card before leaving.

You can cancel or reschedule up to 48 hours before your appointment, within the same month. One reschedule is allowed per deposit. Cancellations within 48 hours and no-shows are charged 50% of the remaining balance.

There are no refunds after booking. If we cancel your appointment, you are entitled to a refund.

Results depend on the condition of your natural hair or existing unit, previous chemical work and the hair used. Where a requested result cannot be achieved safely, an alternative will be recommended at consultation.

Any allergies, sensitivities, medication or scalp conditions must be disclosed before the appointment. A patch test is required before colour services and must be completed at least forty eight hours in advance.

Custom units are made to order and require full payment or an agreed instalment schedule before work begins. Because each unit is built to your specification, custom orders cannot be cancelled once construction has started.

Bridal dates are held only once the bridal deposit is received. For destination weddings, travel and accommodation costs are quoted and agreed in writing in advance and are non-refundable once booked. A bridal trial is strongly recommended before the wedding date.

Product descriptions, colours and lengths are described as accurately as possible, though slight natural variation in hair is normal.

Returns are not accepted for hygiene reasons. Exchanges and refund requests can be made within 14 days, as set out in our Shipping and Returns policy.

Faulty items will be replaced or refunded in line with your statutory rights. Prices, availability and delivery timings may change without notice.

Aftercare guidance is provided with every service and order. Damage caused by improper washing, heat, adhesives, sleeping without protection or third party work is not covered by any adjustment or replacement.

If you are unhappy with a finished service, please tell us within seven days so an adjustment can be arranged where appropriate.

To keep appointments calm and unhurried, please attend alone unless you have agreed otherwise with us in advance. We reserve the right to end an appointment where behaviour is abusive or unsafe.

Nothing in these terms limits liability for death, personal injury caused by negligence, or anything else that cannot be limited by law. Otherwise, our liability is limited to the value of the service or product purchased.

These terms are governed by the laws of England and Wales.