Terms and Conditions

Appointments are booked through our online scheduling system. A non-refundable deposit is required to secure every date and is deducted from the final balance on the day.

The remaining balance is payable at the end of your appointment. Please make sure the service you select matches the work you need, as timings are reserved specifically for you.

Please arrive on time and with your hair prepared as advised at consultation. Arriving more than fifteen minutes late may mean the service has to be shortened, adjusted or rescheduled, and the deposit may be forfeited.

Appointments can be rescheduled once with at least forty eight hours' notice. Cancellations inside that window, and no-shows, forfeit the deposit and a new deposit is required to rebook.

If we ever need to move your appointment, you will be offered the earliest alternative date or a full refund of your deposit.

Results depend on the condition of your natural hair or existing unit, previous chemical work and the hair used. Where a requested result cannot be achieved safely, an alternative will be recommended at consultation.

Any allergies, sensitivities, medication or scalp conditions must be disclosed before the appointment. A patch test is required before colour services and must be completed at least forty eight hours in advance.

Custom units are made to order and require full payment or an agreed instalment schedule before work begins. Because each unit is built to your specification, custom orders cannot be cancelled once construction has started.

Bridal dates are held only once the bridal deposit is received. For destination weddings, travel and accommodation costs are quoted and agreed in writing in advance and are non-refundable once booked. A bridal trial is strongly recommended before the wedding date.

Product descriptions, colours and lengths are described as accurately as possible, though slight natural variation in hair is normal.

Unopened products may be returned within fourteen days of delivery in their original, sealed condition. For hygiene and safety reasons, opened products and any hair that has been removed from its packaging, worn, washed, cut or coloured cannot be returned or exchanged.

Faulty items will be replaced or refunded in line with your statutory rights. Prices, availability and delivery timings may change without notice.

Aftercare guidance is provided with every service and order. Damage caused by improper washing, heat, adhesives, sleeping without protection or third party work is not covered by any adjustment or replacement.

If you are unhappy with a finished service, please tell us within seven days so an adjustment can be arranged where appropriate.

To keep appointments calm and unhurried, please attend alone unless you have agreed otherwise with us in advance. We reserve the right to end an appointment where behaviour is abusive or unsafe.

Nothing in these terms limits liability for death, personal injury caused by negligence, or anything else that cannot be limited by law. Otherwise, our liability is limited to the value of the service or product purchased.

These terms are governed by the laws of England and Wales.