Shipping and Returns

Please allow up to 14 business days for custom orders and 10 business days for other orders.

Orders are not processed on weekends or public holidays.

In-stock items usually take 2–5 business days to ship. Out-of-stock items may take 1–2 weeks.

Customised items, such as hand-applied colour, may take up to 2 weeks to process, depending on order volume.

After dispatch, orders usually arrive within 1–3 business days.

No updates are given during the processing period. Please do not ask about order status until the processing time has passed.

When your order ships, you will receive an email with tracking details. Tracking is not available before then.

Returns are not accepted for hygiene reasons.

Refund requests must be made within 14 calendar days of receiving your order.

A 4% payment processing fee is deducted from refunds. Original and return postage costs are also deducted.

If you prefer store credit for a change of preference, it is valued in full and can be used within 12 months.

Exchange requests must be made within 14 calendar days of receiving the item.

The item must be unused, in pristine condition and in its original packaging, with all labels and tags intact.

You can exchange for a product of equal value or choose store credit for the original value. A postage fee applies and is paid by the customer.

If a product is defective or does not match the agreed specification, you can have a full refund or an exchange of equal value, subject to assessment.

Return shipping is the customer's responsibility. Please use a tracked courier, as we cannot be held liable for items lost or damaged in transit.

Exchanges and refunds are processed once the item has been received and assessed.

Custom-made products, sale items and pre-order items cannot be returned or exchanged.

Orders are processed straight away, so they cannot be cancelled or changed once placed.

Unauthorised returns and international return-to-sender actions will be refused or charged a 15% return fee plus the original shipping label cost.